Privacy PolicyPrivacy Policy

1. Introduction

Renvel ("we," "our," or "us") operates the Renvel mobile application and web platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Renvel, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

• Email address (collected during sign-in via our authentication provider)
• Name (if provided)
• Profile information from your authentication provider

2.2 User Content

• Chat messages and conversations with the AI assistant
• Files and documents you upload
• Voice recordings (processed for transcription, not stored permanently)

2.3 Usage Data

• Device information (device type, operating system)
• App usage patterns and feature interactions
• Log data and analytics

2.4 Technical Data

• IP address
• Browser type (for web users)
• Time zone and language preferences

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the Service
• Process your requests and conversations with the AI assistant
• Improve and personalize your experience
• Send important notifications about the Service
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Storage and Security

• Your data is stored on secure servers with encryption at rest and in transit
• We use industry-standard security measures to protect your information
• Chat history is stored to provide conversation continuity
• Voice data is processed in real-time for transcription and is not permanently stored

5. Third-Party Services

We use the following third-party services:

• Authentication providers for secure sign-in
• Cloud infrastructure providers for hosting
• AI model providers for processing your requests

These providers have their own privacy policies governing the use of your information.

6. Data Sharing

We do not sell your personal information. We may share data:

• With service providers who assist in operating our Service
• When required by law or legal process
• To protect the rights and safety of our users
• In connection with a business transfer or merger

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Export your data
• Opt out of marketing communications

To exercise these rights, contact us at support@renvel.ai

8. Data Retention

• Account data is retained while your account is active
• Chat history is retained unless you delete it
• You can delete your account and associated data at any time

9. Children's Privacy

Renvel is not intended for children under 13. We do not knowingly collect information from children under 13.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email.